Level 3 Concerns represent most technology issues that occur that do not require immediate action. This include basic repairs, website approval, software downloads, that do not immediately impact the safety or quality of student learning.
Level 2 Concerns represent technology issues that need to be handled within and 24-72 hour window. These issues if not resolved will impact the safety and quality student learning.
Help Desk Phone
Level 1 Concerns represent technology issues that require immediate attention. These issues if not addressed immediately or within an 8-10 hour window will directly impact the safety and quality of student learning.
SUBMITTING AN EDUPHORIA TICKET
HOW TO ADD A NOTE TO A HELPDESK TICKET
CHANGING YOUR PASSWORD TO ACCESS DISTRICT ISSUED DEVICES (ONSITE)
HOW TO LINK YOUR ISOPROX CARD TO THE DRIVE PRINTERS
ACCESS & SECURITY
CHALLENGE: DO NOT HAVE SOLUTION PATHWAY: EMAIL
From a device or your personal device email the Helpdesk include the following information. Your first & last name, campus, your extension, and room number.
CHALLENGE: LOST CARD SOLUTION PATHWAY: EMAIL
Email the Helpdesk as well as a member of campus security (Chief Vaughn) informing them the details about losing your card.
CHALLENGE: CARD NOT ACTIVE SOLUTION PATHWAY: EMAIL
Email the Helpdesk as well as a member of campus security (Chief Vaughn) informing them that your card is not working. Please include your first and last name, campus, as well as any details such as your card works on one door and not another.
ACCOUNTS, USERNAMES & PASSWORDS
CHALLENGE: NO ACCOUNT (NEW TEACHERS) SOLUTION PATHWAY: PHONE HELPDESK
Phone the Helpdesk and inform the representative that you are a new teacher in need of an account to access technology in the district. Please make sure you know your role and responsibilities.
CHALLENGE: CHANGE PASSWORD SOLUTION PATHWAY: USER (MUST BE ON COMPUTER IN DISTRICT)
From a computer in the district press CTRL + ALT + DELETE select "Change Password" from the menu. Enter your old password, then enter your desired password and confirm.