Royal ISD encourages the public, parents, and employees to discuss concerns with the lowest level administrator who has the authority to address the concerns and attempt to resolve any concerns in an informal manner. In the event concerns are not resolved, a formal complaint may be filed using the process following Board Policy. Formal complaints (grievances) must be submitted using the appropriate district form; the process for hearing grievances will follow Board Policy and will first be heard by the lowest level administrator who can resolve the concern.
Level 1
Complaint forms must be filed:
Within 15 days of the date the individual first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance; and
With the lowest level administrator who has the authority to remedy the alleged problem.
Please refer to the Board Policy Manual for more information.
Level 1 Form
Level 2
If the individual did not receive the relief requested at Level One, he or she may appeal the Level One decision by completing a form at Level Two. The Level Two appeal must be filed in writing, on a form provided by the District, within ten days of the date of the written Level One response.
Please refer to the Board Policy Manual for more information.
Level 2 Form
Level 3
If the individual did not receive the relief requested at Level Two, he or she may appeal the decision to the Board.
The appeal to a Level Three must be submitted in writing using the district provided form.
Please refer to the Board Policy Manual for more information.
Level 3 Form
For questions relating to formal complaints on behalf of students, contact: Shannon Wesley, Director of Student Services (swesley@royal-isd.net)
For questions relating to formal complaints on behalf of employees, contact: Natasha Moses, Executive Director of Human Resources (nmoses@royal-isd.net)
For questions relating to formal complaints on behalf of the public, contact Gracie Espinoza, Secretary to the Superintendent (gespinoza@royal-isd.net)